Shipping and Refunds

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Last updated 10/20/2025

Overview

We take pride in offering quality dog supplements and products shipped with care.
This Shipping & Refund Policy explains how we process orders, shipments, and returns for items purchased through our online store.  By using our website or placing an order, you agree to the following:

Note: These policies apply only to retail product purchases made through Bestie Barks.
Puppy sales, deposits, or applications through Ingold Retrievers are covered under separate breeder agreements and are not eligible for refunds under this policy.

Processing Time

• Orders are typically processed and shipped within 2–4 business days after payment is received. 
• Orders placed on weekends or holidays will be processed on the next business day. 
• You will receive a confirmation email once your order ships.
   

Shipping Methods

We currently ship through:

• USPS (United States Postal Service) 
• UPS (United Parcel Service)
   

Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.

For Flat Rate ($5.99) the order will be shipped with USPS First Class USPS Priority Mail, or UPS Ground.  The shipping method is dependent but not limited to package weight and delivery location.  CBD Dog Health reserves the right to utilize an alternative carrier when needed.

Delivery Estimates

Standard shipping within the U.S. usually takes 3–7 business days after dispatch.
Delivery times may vary due to factors outside our control (e.g., carrier delays, weather, or holidays).

Shipping Address Accuracy

Please double-check your shipping information before placing your order.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within a reasonable time frame:

1. Contact us at support@ingoldretrievers.com within 7 days of delivery (or expected delivery). 
2. Include your order number and photos (if applicable).
   We will work with the shipping carrier to resolve the issue or send a replacement if eligible.

Promotions and Discounts

Bestie Barks only honors promotions, coupons or discounts marketed by CBD Dog Health. Coupon codes provided by Bestie Barks cannot be combined with other coupon codes at checkout (one coupon code per purchase). Coupon codes cannot be used on products already discounted from the retail price.
 

Returns & Refunds

Because we sell consumable pet products, returns are only accepted under limited circumstances.

We may offer a refund or replacement if:

• You received the wrong product, 
• Your item was damaged in transit, or 
• Your order was defective upon arrival.
   

To request a refund:

• Contact us at support@ingoldretrievers.com within 7 days of receiving your order.
   
• Please include your order number, description of the issue, and photos if possible.
   
• Once approved, refunds will be issued to your original payment method.
   

Refunds generally appear within 5–10 business days, depending on your payment provider.

Non-Refundable Items

We cannot accept returns or offer refunds for:

• Opened or used pet supplements or consumable items 
• Digital content, downloadable materials, or gift cards 

Order Cancellations

Orders may be canceled within 24 hours of placement if they have not yet shipped.
Once an order has shipped, it cannot be canceled or recalled.

Contact Us

If you have any questions about your order, shipment, or refund, please contact:

Bestie Barks
support@ingoldretrievers.com